At Ramak, we prioritize customer satisfaction and take pride in offering high-quality jewelry. Please review the following guidelines to understand our return and exchange policies.
1. No Return Policy
- We do not accept returns unless there is a manufacturing defect. All items are thoroughly inspected before shipment to ensure they meet our quality standards.
2. Exchange Eligibility
- Exchanges are allowed within 3 to 5 days of receiving your order.
- Items must be in their original condition, unworn, undamaged, with all original packaging and identifiers attached.
- Proof of purchase, such as a receipt or order confirmation, is required for all exchanges.
- Customized or personalized jewelry items are non-exchangeable unless they are defective.
- Sale, discounted, and promotional items are not eligible for exchange.
- Each item may only be exchanged once.
3. Shipping Costs
- Personal Preference or Sizing Issues: If the exchange is due to personal preferences or sizing, the customer is responsible for return shipping costs, which will be Rs. 200.
- Manufacturing Defects or Errors: If the exchange is due to a defect or an error on our part, Ramak will cover the return shipping expenses.
4. Exchange Process
- Contact our customer service team via phone or email to initiate an exchange.
- Our team will provide instructions on the exchange process, including a return shipping label (if applicable) and guidance on packaging the item for return.
- Ensure the item is packaged securely, as Ramak is not responsible for damage or loss during return shipping.
5. Final Decision
- Upon receiving the returned item, our team will inspect it to ensure it is in brand-new condition.
- Ramak reserves the right to approve or reject an exchange based on the condition of the returned item and adherence to our policy.
- If approved, we will notify you about the shipment of the exchange item, including any additional charges if the new item is more expensive or if there are shipping costs to be covered.
6. Important Notes
- Items must be carefully packaged and shipped via a reputable courier to prevent damage or loss during transit. We cannot assume responsibility for any issues that arise during shipment.
- If you have any questions, please feel free to contact our customer service team for assistance. We are here to help you with any inquiries throughout the exchange process.
For further queries, reach out to us at ramakofficial@gmail.com
